Website privacy notice
What this page is for
This privacy notice explains how Norfolk County Council, specifically Public Health, uses any personal information you give to us when using the Health Information Resource Service website, and how we protect your privacy.
By 'use' we mean the ways your personal information may be processed, including storing and sharing it.
This privacy notice should be read alongside our cookie policy.
How we collect your information online
We collect personal information from visitors to this website in the following ways:
- Contact form enquiries
- Health resources order form
What information we collect
Contact form
When you contact us using the contact form, we may collect:
- Name
- Email address
- Any information included in your message
We use this information to respond to your enquiry.
How we use your information
We use your personal information to:
- Process enquiries and orders
- Provide the requested service
- Communicate with you about your request
- Maintain accurate records
- Monitor and improve our service
Lawful basis
Our lawful basis for using your personal information is:
- Contract (provision of goods)
You do not have to provide your information. However, if you do not, we may not be able to respond to your enquiry or fulfil your order.
Where your information is stored
Information submitted through forms on this website is:
- Sent to a secure Norfolk County Council email inbox, or
- Stored in secure systems used by the County Council
These systems are hosted and managed in line with UK data protection requirements.
How long we keep your information
We will keep your personal information:
- For up to 1 year after your order or enquiry is completed
After this period, your personal data will be securely deleted in line with our data retention policy.
Who we share your information with
We only share your personal information with other organisations on a need to know basis. For example:
- It is necessary to arrange delivery of your order
- We are required to do so by law
We also share your information with companies that help us do our job. They also have to keep your information safe and only use it to help us. For example, this includes IT providers such as Microsoft.
We do not sell your information or use it for marketing.
External links
This website may include links to other websites. This privacy notice only applies to this website.
You should read the privacy notice of any external site you visit. The County Council is not responsible for those sites.
Monitoring and security
We take appropriate steps to protect your information.
Communications with Norfolk County Council may be monitored or recorded for quality and security purposes.
Further details
More information about how we handle personal data is available in our general privacy notice, including:
- Who we are
- Contact details for our Data Protection Officer
- Your rights under UK General Data Protection Regulation (UK GDPR)
- How to exercise your rights
Changes to this notice
We may update this privacy notice from time to time. Please check this page regularly.
This notice was updated in June 2026.